Members Support

***Charges will appear as "elecult.com" on your credit card statement.***

Billing Inquiries:

To cancel a trial or membership, please visit our membership page clicking here!

Network Access and Login Information:

Access to all of the sites in the network is available to full monthly recurring members only.

If you have tried logging on and have entered an incorrect username and password more than 3 times your account has been suspended for up to 30 minutes. Please try again in 30 minutes.

If you attempted to share your username and password with others, your account has been suspended for 24 hours.

If none of the above applies to you please contact us and we will help you with any problem you might have!

Please allow 24 hours for response during the week and up to 48 hours during weekend days!

If you have any other question, please check our FAQ Page.

Thank You!

FAQs

Frequently asked questions

What is Contact Center?

Contact Center provides customer service for hundreds of Internet websites. Our call center is open 7-days a week from 6:00am-6:00pm Central European Time (CET). You may contact us for all billing inquiries, problems accessing a website, password assistance or to cancel your membership.

I don't remember my user name or password. How can I retrieve it?

Please, go to this page and retrieve your info using your email. If you still have problems, please contact us by email or phone: +357 22 008816.

How do I cancel the membership?

We will be glad to assist you with this issue. You can cancel your membership here. If you still have problems, please contact us by email or phone: +357 22 008816.

I only signed up for a trial membership. Why are you still billing me?

All trial memberships convert to monthly memberships if not canceled within the specified trial period. The transaction on your statement might not be a charge but rather a temporary pre-authorization hold. If your membership is canceled, your financial institution will release this in a time designated by them. Please contact them for more information regarding their pre-authorization hold policy.

Why doesn't my username/password Work?

There are many reasons why your UN/PW may not be accepted. In most cases, it is because it is being entered into the website incorrectly. Remember, the username/password is case sensitive, and must be entered exactly as it was when you signed up.

If you are accessing the website from a link and are unable to login with your username and password, the link may be bad. Try typing the website address into your address bar and accessing the site that way.

Try deleting your temporary internet files and cookies. To do this, open up an Internet Explorer window (for other browsers, this may differ) and click on the "Tools" button, usually located right under the address bar. A drop down menu will appear. Click on "Internet Options" and a box will pop up. Click on the "General" tab (if its not already displayed) and where it says "Browsing History" click the delete button. This will bring up another box giving you options on what you would like to delete. Click the temporary internet files and cookies buttons and when Internet Explorer is done deleting everything, close the box and Internet Explorer. Re-open a fresh IE window and visit the website and login. It should work for you.

Why can't I see the videos?

Usually this is because of an outdated media player. Make sure you have the latest versions of Windows Media Player and Flash. These can be downloaded for free from many different websites.

Dial-up internet connections may not be fast enough to get good quality videos to play. You may just see a black screen, or constant buffering. To watch videos on the internet, cable or DSL internet connections are recommended.

Why do I get billed every month?

Our memberships are monthly recurring memberships. The membership will continue billing automatically until the membership is cancelled on the website, through email, or by calling our customer support center.

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